We ship to more than 60 countries all over the world. The delivery takes place as a package or, for small quantities, in a bubble envelope. Our shipping partner for international orders is UPS. Within Germany, we ship parcels with DHL. If you wish the delivery to a DHL Packstation, please enter the corresponding data as a different delivery address.
The shipping costs are divided according to shipping weight, destination country and shipping service provider or shipping method. After entering your address, as part of the checkout process, you will be offered the available shipping options from which you can choose. So decide for yourself on the amount of your shipping costs.
The shipping options available for your individual order will be displayed after entering your address in the shopping cart.
If you live outside the European Customs Union, we will send your balloons without VAT. As a rule, customs clearance takes place in your country. In this context, the VAT applicable in your country will then usually be calculated and billed to you on the goods imported into your country. In addition, it may be that the country in which you live collects additional import duties for the goods you have ordered and will invoice you. Since all these costs vary from country to country and change irregularly, we unfortunately cannot tell you how high your additional costs will be when importing products from our webshop into a country outside the European customs union. If you want to be absolutely sure what additional costs you can expect, we recommend that you do research on the website of your customs authorities. We always declare the items ordered from us as toys. In the vast majority of countries, only very low import duties are levied.
In some cases, the shipping service provider you choose will automatically take care of customs clearance and will then invoice you for the VAT, additional import duties and a handling charge. The fees charged by the shipping service provider for its service are usually a combination of a basic fee, independent of the value of the goods and weight, as well as a fee based on the value of goods and the weight of your shipment. We cannot give you any information about these costs either, but we recommend that you find out more about the shipping service provider you choose to ship your balloons on the respective website.
If you live within the European Customs Union, the VAT applicable in Germany applies to your purchase and there are no further taxes.